ITIL 4 Foundation enables candidates to look at IT Service Management
through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation equips candidates with:
A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
ITIL 4 Foundation equips candidates with:
-A holistic approach to the facilitation of co-creation of value with
customers and other stakeholders in the form of products and services
-The guiding principles of ITIL 4
-The four dimensions of Service Management
-Key concepts from Lean, Agile, DevOps, and why these are
important to deliver business value
-How ITIL practices described in ITIL 4 will maintain the value and
importance provided by the current ITIL processes, whilst at the same
time expand to be integrated to different areas of service
management and IT, from demand to value.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Read more...